Ferty9

Call Center Target & Rank Allocator

Upload last month's performance sheet, set next month's org target, and it splits individual targets + ranks agents into performance bands for lead-pool allocation.

Step 1 ยท Upload last month's performance sheet

Expected columns (any order, case-insensitive): Agent, Assistant Manager, Team, Date of Joining, QA Score, Monthly FF, Current Target %, Performance Score. Only Agent and Monthly FF are required โ€” the rest are used if present.

๐Ÿ“„ Click to choose an .xlsx / .csv file, or drag it here

Step 2 ยท Next month's target